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Director, Continuous Improvement

About The Future Project

In 2011, a passionate team of dreamers and builders came together around a big but simple vision: to make it possible for every person on the planet—starting with young people—to discover their power and learn to build a better future for all. Together we designed an innovative, research-based service for schools, centered on a new role in society: the Dream Director; delivered that service to more than 35,000 students across eight states from coast to coast; recruited a diverse national team and community; and built what has become one of the fastest-growing non-profit (or, as we like to say, for-people) organizations in the country.

Over the next several years, fueled by the lessons of our first phase and in response to tremendous demand—and urgent needs we see in the world—we will aim to open our community to the world. We will release new, more accessible programs and service offerings, further build our science and evidence base, host major flagship events, and grow our global network of young people, advisors, supporters, and more.

At this exciting moment of growth and change, it is more important to us than ever to protect the quality, humility, and magic that The Future Project strives to embody. We are looking for talented new team members to help us do just that.

Responsibility Overview

The Director, Continuous Improvement is a part of the Research and Evaluation team and is responsible for developing a strategy for CI from an R&E perspective and for ensuring CI runs smoothly and efficiently for the Future Schools Program. Continuous Improvement at The Future Project involves creating plans for how we will tell if we’re achieving our intended impact with students, implementing those plans and measures, reviewing the results of our measures regularly, and adjusting our plans to improve those results. We use both quantitative and qualitative data in this process and it’s important the Director, CI is highly proficient in the interpretation, communication, and application of both.

Part relationship-builder, part data-lover, part education aficionado, part strategic learning plan lover, the Director, Continuous improvement works to engage everyone enthusiastically in the work of Continuous Improvement.  This means making sure everyone has both the information and the hands-on support they need to use that information to make effective decisions.

The Director, CI is a voracious reader, and they will love reading, synthesizing, and applying everything to do with CI within R&E.  They will bring a critical and thoughtful eye for how to apply CI processes to education. The Director, CI is highly curious, people-oriented, with a strong commitment to data-informed decision making.  They value all different kinds of data (quantitative and qualitative), and are passionate about supporting people in using relevant data, particularly in our work with young people.

Specific Accountabilities

Continuous Improvement Strategy & Program Management (50%)

  • Constantly learn about Continuous Improvement as applied to education through books, articles, conferences, informational interviews, and more - and be updating the R&E team regularly about their learnings and ideas for application at TFP.
  • Develop and implement both strategic and operational plans for CI within the R&E team as applied to The Future Schools programs.
  • Deeply understand Dream Director and Chief needs for data as related to their programming, then identify and develop continuous improvement strategies to increase the impact of Dream Directors across the country.
  • Source potential improvements to the Continuous Improvement routines, systems, and processes in feedback from data review systems and HQ staff working with reports.
  • Serve as one of the first lines of contact for Dream Directors seeking support on using Dreamly, responding to questions wherever possible, and identifying which queries are actually a need for bug fixes to be passed onto the software developer.

Continuous Improvement Application and Administration (40%)

  • Collaborate with Dream Directors and Chiefs in monthly National Learning Day city data review sessions to support their using and interpreting data to adjust school plans.
  • Work closely in one-on-one sessions to help DDs and Chiefs to use information effectively, craft their narratives, and be able to powerfully communicate their impact.
  • Identify trends in student and Dream Director data in around data fidelity, student progress, student projects, and Dream Director engagements, and advance to appropriate audiences (e.g. Principal Scientist, Chiefs and Dream Directors, etc)
  • Participating in cross-functional meetings with teams as needed to implement CI work.
  • Help the Dream Academy team create and deliver trainings on learning from data.
  • Design and generate reports and data visualizations using student and Dream Director data and, our internal tracking and insight software system.
  • Support in identifying and communicating case studies of improvements made in the field based on these data review sessions, and the impact of these changes on students.

Learning & Insight Team Support (10%)

  • Support analysis of evaluation data during high-volume analysis times (e.g. summer).
  • Participate in Learning and Insights Team meetings.

Minimum Requirements

  • Education: Relevant Bachelor’s or Master’s degree with several years relevant experience.  
  • Professional experience: Experience and background in education, social psychology, or youth development highly preferred.  Demonstrated work experience in data analysis, continuous improvement, data-driven decision making, assessment, or similar.
  • Proficiency using technology and data, including Microsoft Office Suite, especially Excel worksheets. Proficiency with Power BI and/or SQL queries a plus.
  • A track record of success with making or supporting data-driven improvements within organizations.
  • Demonstrated capacity to learn new technical systems and business processes.

Additional Qualifications

  • Occasional travel to Dream Director on-site training events in our various cities.
  • Experience generating reports, reviewing, and learning from data.
  • Superior oral and written communication skills, especially as it pertains to data
  • Exceptional planning, organizing, and prioritizing skills in order to manage a diverse workload, multiple demands, and deadline sensitive projects
  • A self-starter mentality and willingness to work independently in a non-traditional,  sometimes “virtual,” “start-up” environment
  • Experience evaluating the quality of data and data visualizations
  • Ability to provide and accept feedback
  • Ability to work collaboratively with diverse groups of people to support team and organizational goals, including desire and experience helping others understand data
  • Ability to work in and across several communication and data-storage platforms, including cloud-based systems

Personal Characteristics

  • Positive attitude and exceptional people and relationship-building skills.
  • Energetic, hard-working, and enthusiastic team player
  • Deeply curious, and passionate about learning and improving
  • Empathetic to people who are inexperienced with data
  • Innovative and resourceful problem solver
  • Principled with high ethical standards, professionalism and integrity
  • A strong commitment to The Future Project mission.
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